Shardax ("us", "we" or "our") is owned and operated by SHARDAX LIMITED and is a Limited Company registered in England and Wales with the company number 11489315 and with its registered office located at Kemp House, 160 City Road, London, United Kingdom, EC1V 2NX.
By using our services, you acknowledge, consent and agree that we may collect, process, and use the information that you provide to us and that such information shall only be used by us or third parties acting under our direction, pursuant to confidentiality agreements, to develop, tune, enhance, and improve the Services.
Data we collect
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of information about you when you register or use our services:
Profile Data: This includes your username, password and email that is required to create a Shardax account and your preferences, feedback, support and survey responses.
User Verification Data (Identity Data): This data is required to comply with global regulatory standards for Anti-Money Laundering (AML) and Know You Customer (KYC). We require personal information such as your name, age, address, photo, identity document and more for users that want to increase their daily account limits. We use a third party provider to verify your identity by comparing the personal information you provide against third-party databases and public records.
Usage Data: This includes information about how you use our website, and our services. Such as internet protocol (IP) address, login data, language setting, browser type and version, time zone setting and location, operating system and platform, and other technology on the devices you use to access our website. This information may be obtained by Shardax or through third party services.
Transaction Data: This includes transaction data we collect about deposits, withdrawals, transfers, accounts balances, trade history, order activity, staking history, distribution history and other related transaction data when using our services.
Marketing and Communications Data: This includes your preferences in receiving marketing from us or our third parties and your communication preferences.
Aggregated Data: This includes data such as statistical or demographic data. Aggregated data can be derived from personal data but is not considered personal data in the law as this data will not directly or indirectly reveal your identity.
If you fail to provide personal data when needed to collect personal data by law, or under our terms and you fail to provide that data when requested, we have the right to cancel your access to our services.
Use of Data
Our primary purpose in collecting personal data is to provide you with a secure, smooth, efficient, and customised experience. In general, we use personal data to create, develop, operate, deliver, and improve our Services, content and advertising, and for anti-fraud purposes. We may use this information for various purposes:
to provide you with our services;
to communicate with you;
to ensure security;
for marketing purposes;
to enforce our terms and policies;
to maintain legal and regulatory compliance;
for analytical and development purposes;
to enhance our website experience and services;
to monitor the usage of our services;
We may use your personal data to understand what services and offers may be relevant to you and you may receive marketing information from us if you have not opted out of receiving marketing. You can ask us to stop sending marketing at any time by contacting us.
How we protect your data
We understand how important your privacy is and we are very concerned about taking all the appropriate security procedures. This is why we have security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way.
We use the appropriate physical, administrative, and technical safeguards to protect the integrity and security of your personal data. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. We cannot guarantee that such data may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If we learn of a security breach we will notify you and any applicable regulator of a breach where we are legally required to do so.
When registering with our Services, it is important to choose a password of sufficient length and complexity, to not reveal this password to any third parties and use two factor authentication. If you become aware of any unauthorised access or use of your account, immediately notify us as soon as you become aware.
Furthermore, we cannot ensure or warrant the security or confidentiality of information you transmit to us or receive from us by Internet or wireless connection, including email since we have no way of protecting that information once it leaves and until it reaches us. If you have reason to believe that your data is no longer secure, please contact us immediately.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. However, we may retain your personal data for a longer period of time where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interest of another person or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To dispose of personal data, we may anonymise it, delete it or take other appropriate steps.
Third party data sharing
Data subject rights
Under certain circumstances, you have rights under the data protection laws (GDPR) in relation to your personal data:
a) Right of access
You have the right to request that we provide you a copy of your personal data held by us.
b) Right to rectification
You have the right to request that we rectify or update any of your personal data that we hold, though we may need to verify the accuracy of the new data you provide us.
c) Right to erasure
You have the right to request erasure of your personal data. This enables you to request us to delete or remove personal data under certain circumstances. This would apply if personal data is no longer required for the purposes it was collected for, or your consent for the processing of that data has been withdrawan, or the personal data has been unlawfully processed.
The above is subject to limitations by relevant data protection laws and we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
d) Right to object
You have the right to object further processing of your peronsal data where the processing of your personal data is based on a legitimate interest and there is something about your particular situation which makes you want to object processing on this ground as you feel it impacts your rights and freedoms. You also have the right to object at any time if we are processing your personal data for direct marketing purposes.
e) Right to restriction processing
You have the right to request for a temporary restriction of processing your personal data, such as in the case where a dispute or legal case has to be concluded, or the data is being corrected, or you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
f) Right to withdraw consent
You have the right to withdraw your consent to the processing of your personal data. However this will not affect the lawfulness of any processing carried out before you withdraw consent. If you withdraw your consent, we may not be able to provide our services to you.
g) Right to data portability
You have the right to request that we provide your personal data in a structured, commonly used, and machine-readable format. This right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
We may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Links to External Websites
Mergers and acquisitions
The policy constitutes a part of the user terms. We have taken utmost care to avoid any inconsistency or conflict of this policy with any other terms, agreements or guidelines available on Shardax. In case there exists a conflict, we request you to kindly contact us for the final provision and interpretation.